Franchise Sector Summaries - Automotive



Many automotive service outlets have remained open, having been deemed as essential businesses. Many best practice standards have been in place and are being refined for a full return to commerce. 

General Recommended Guidelines

  • Encourage services by appointment where feasible. 
  • Limit the number of walk-in customers permitted in the facility based on size and/or local regulations. 
  • All customers and employees should wear a facemask. 
  • Post signage at the door stating that any customer who has experienced COVID-19 symptoms should alert the repair shop so that employees are aware.
  • All cars should be disinfected inside and out both before the service begins and after the work is completed. 
  • Offer contactless drop-off and pick up for service.
  • Offer contactless service recommendation review as well as payment. 


Download guidelines.


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